We want you to be completely confident when ordering from Stretone.

If for any reason you’re not happy with your watch, you can return it within 60 days of delivery for a full refund.

UK Orders

Risk-Free Returns

• Returns are free for UK orders
  
• You have 60 days from delivery to return your item
  
• Items must be returned in their original condition, including all packaging and accessories
  

What must be included in the return:

• The watch
  
• Premium watch box
  
• Link remover tool
  
• Microfibre cleaning cloth
  

Refunds

• Once your return is received and inspected, your refund will be issued to the original payment method
  
• Refunds are typically processed within 3–5 working days
  
• You’ll receive a confirmation email once the refund has been completed
  

International Orders

Returns

• International customers may return their order within 60 days of delivery
  
• Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect
  
• Returned items must be in their original condition, with all packaging and accessories included
  

Faulty or Incorrect Items

• If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible
  
• In these cases, we will cover return shipping costs and arrange a replacement or full refund
  

Faulty or Damaged Items (All Orders)

If your watch arrives damaged or develops a fault, please contact our support team and we’ll resolve the issue promptly with a replacement or refund.

Need Help?

If you have any questions about returns or refunds, please contact our support team and we’ll be happy to help.